The insurer company Barmer GEK, the largest provider of health care in Germany, announced that it eliminates 3,500 jobs, which account for 20% of the total workforce, citing deteriorating market conditions and changes in the behavior of customers. CEO Barmer Christoph Straub said in a company announcement issued today that the company plans to reduce the number of offices that receive customers and improve instead of these services through the call center and the Internet.
Our analysis shows that more and more customers do their jobs by phone or internet and fewer come to our offices, noted Straub. He added that the deteriorating market conditions for the provision of health services is another factor leading to the decision. The financial condition of insurance companies and healthcare providers are still good, but will deteriorate significantly, predicted. The goal of Barmer is to reduce costs by 250 million euros to 300 million euros annually.
By Nicole P.