Just a computer or a smartphone with microphone, headphones and possibly a webcam are enough to make peace over the internet with your supplier of electricity or gas bills in the event of a dispute classified as crazy, change of operator performed without request, detachments of user without notice. Today everything is resolvable from your own home without going to court and without spending money thanks to online mediation, a service that has enabled the Authority for Energy that from this month is in full operation.
User, conciliator and a representative of the supplier are seen through webcam and go through the conciliation procedure which is characterized by three qualities. It’s free, it is voluntary and is at a distance. But be careful. The online mediation can only be accessed after registration by following the appropriate link on the website of the Authority for Energy. Also, before you start you must have already lodged a written complaint to the company without having been answered. It’s also essential that there are no other remedies open. The maximum time to reach an agreement is 90 days with a possible extension of 30 days. If the online mediation fails you can always resort to the court.